Shipping policy
Shipping Policy
Local Delivery
Kay Florist offers local delivery only within our designated service area. We do not ship flowers via mail or courier services.
Delivery Area
Delivery is available within select local zip codes. Orders placed outside our delivery area may be canceled or refunded at our discretion.
Delivery Schedule
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Delivery dates are selected at checkout
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Delivery times are estimated and not guaranteed
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We do not offer timed deliveries
Sunday Delivery:
We do not deliver on Sundays. Orders scheduled for Sunday will be delivered on the next available business day.
Same-Day Delivery
Same-day delivery may be available for orders placed before the daily cut-off time listed on our website.
Availability is not guaranteed and depends on:
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Order volume
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Flower availability
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Delivery route capacity
Holiday Delivery
During major holidays (including Valentine’s Day and Mother’s Day), delivery schedules are extremely limited.
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Same-day delivery may not be available
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Delivery times cannot be guaranteed
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Orders are delivered throughout the day
All holiday orders are final once processing begins.
Delivery Requirements
Customers are responsible for providing accurate delivery information, including:
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Recipient name
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Correct address
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Phone number (if required)
Kay Florist is not responsible for unsuccessful deliveries due to incorrect or incomplete information.
Recipient Unavailability
If the recipient is unavailable at the time of delivery:
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Flowers may be left in a safe location at the driver’s discretion
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The order may be considered fulfilled once delivered
We are not responsible for theft, weather damage, or loss after delivery.
Substitutions & Availability
Due to seasonal availability and market conditions, substitutions of flowers, colors, or containers may be necessary. We will always maintain equal or greater value and a similar design style.
Weather & Delays
Delivery may be delayed due to weather conditions, traffic, or other unforeseen circumstances. Customers will be notified if significant delays occur.
Contact Us
If you have questions about delivery, please contact us:
Kay Florist
Email: info.kay.florist@gmail.com